Privacy

We take seriously your personal privacy and the confidentiality of all your health information. When you enrol with a practice your medical record is held with that practice. Information from your medical file will not be disclosed to anyone else without your knowledge and approval. As part of our agreement with the PHO which helps fund your care, they have access to non-identifiable information for statistical uses. When you sign your enrolment form, you give your approval for this.

Please be aware that signing approval for an insurance company or other party to obtain information will allow them to get medical information about you from your medical record.

Chaperones

You are entitled to have a mutually acceptable third party present during internal or intimate examinations if you wish. You may bring a person with you, or we can provide someone such as a nurse, to act as a chaperone. Doctors also have the right to insist that a chaperone or third party be present, and may not conduct internal or intimate examinations if a patient refuses. In life-threatening situations these rights may be waived.

Transfer of notes

Under the Privacy Act, we must have a written request for transfer of medical notes to another practice. Please ask the receptionist at your new practice for a form.